Terms & Conditions

Your tickets to Northwest String Summit is a revocable license to the bearer and any accompanying minor. The facility and their designated representatives reserve the right to refuse admission or remove ticket holder at any time for any reason. The resale or attempted resale of this ticket at a price higher than that appearing hereon is grounds for seizure and cancellation without compensation. The only valid tickets are those purchased through an authorized vendor. The holder of this ticket voluntarily assumes all risks and dangers incidental to the event or purpose for which the ticket is issued, whether occurring prior to, during, or subsequent to the event, and accepts all responsibility for compliance with event rules, regulations and signage. The facility, management, event organizers, and all their respective affiliates, agents, officers, directors, owners, employees, and volunteers are not liable for any claims incidental to the event or purpose for which the ticket was issued, and are thereby released, discharged and held harmless by ticket holder from and against any and all claims, damages, liabilities, costs, and expenses arising out of or relating to its failure to comply. By attending the event ticket holder also grants permission to event organizers to, without additional compensation, use, reproduce, distribute, and display ticket holder's likeness in promotional, marketing, and advertising materials or on their websites. All sales are final. No refunds and no exchanges. Lost, stolen, or destroyed tickets cannot be replaced. Keep your ticket in a cool, dry, safe place. Exposure to sunlight and/or water may damage your ticket! Shipping and handling fees are non-refundable for any reason. Event date, time, location, price, and talent are subject to change. Any claims for refunds due to event cancellation must be submitted in writing within 30 days from when the event was to have taken place. If the event is cancelled or rescheduled, management is not required to issue a refund if you are given the right, within 12 months of the date of the original event, to attend a rescheduled performance of the same event or to exchange this ticket for a ticket comparable in price and location to another similar event as designated by management, except as provided by law. Tickets are purchased at risk of inclement weather. Video recording of the event is strictly prohibited. Photography and audio recording is permitted only to the extent allowed by the event organizers and/or artists; visit the event organizer’s and/or artists’ website(s) for more information. No flash photography. Under certain facility rules, certain items may not be brought into the premises. All ticket holders consent to search upon entering the property and event grounds and waive any related claims that may arise.

There are no refunds for tickets purchased.  We understand that sometimes our patrons’ schedules change, or that things come up. In such event, we ask that you sell your tickets privately or through some social media outlet.  Please also understand that as promoters there a situations that arise with confirmed bands beyond our control which require cancellations or changes to the line- up.  This is a normal part of all festival bookings.  We do not issue refunds for changes in line up including band configurations.

Our Commitment to Privacy
String Summit respects our customers' privacy and is committed to collect, maintain, and use customer information responsibly. This privacy statement explains our information collection, storage, and use practices for our website and our other forms of online communication. This policy applies to String Summit and its affiliated companies.

What kind of online information do we collect?

You can visit most pages on our site as a guest, remaining anonymous by not providing information about yourself. Without this information, however, you will not be able to fully access all of the features and functionality of the site. We do collect some limited information about your visit but none of this information is personally identifiable to you.

How do we use and share your information?

Personally non-identifiable information.
We collect aggregated, personally non-identifiable information. This information includes: your Internet location (IP address), your Internet entry point (ISP domain name), your software and its configuration used to access this site.
This data is not linked to your personal information and are used to: diagnose problems with our systems, identify and analyze trends, track user movement (anonymously) through our websites and electronic communications, better administer our online products, and gather broad demographic information. We sometimes share aggregate demographic data with partners and advertisers.

Personally identifiable information.
We receive and store any personally identifiable information you enter on our Web Site or give us in any other way. Specifically, we collect: (a) information you provide when registering or making purchases on the Web Site; (b) information you provide to our affiliates when purchasing tickets to a String Summit (which is passed along to us); and (c) information about your transactions with String Summit. We use this information to: complete your orders, send prizes to contest winners, send merchandise for online store purchases, contact you when necessary, and send information about our company, including promotional material. Also, we are provided information, including email addresses, from various partners when you enter into transactions on their websites.

Providing Artists with contact information. 
When you purchase tickets to a String Summit event, whether from our website or an affiliate, String Summit may share your name, zip code, and email address, with the artist to allow the artist to contact you to provide you with information related to that Artist, such as upcoming concerts or other events for fans, or to promote goods related to that Artist, such as T-shirts and CDs. If, before the date of the String Summit event for which you have purchased tickets, you request not to receive promotional emails from String Summit (see below re: unsubscribing from emails), then we will not pass your contact information on to the Artist or other third parties.

String Summit online orders. 
When you make an online purchase from us, we use your information to process your order. We will send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions. In addition, you will be signed up to receive email updates about String Summit upcoming events and offers. When we first save your information, you will also be automatically signed up to receive email updates. You may opt-out of receiving future electronic mailings by emailing us at questions@stringsummit.com.

Personalized experience. 
In order to deliver information specific to your needs, or to make your experience more convenient, we may use your identifiable information in a variety of ways on our website and in our emails. These methods may include: sending you emails based on the information you provided or presenting you with particular offerings on our website based on your geographic location. When you enter a contest or take some action on our website that requires you to enter personal information, we may also use your personal information to automatically enter data into the required data fields for that contest or action.

Contests and sweepstakes. 
We regularly run co-sponsored contests and giveaways. Participation in these contests is completely voluntary; you have the choice whether or not to disclose information required for contest registration. Information requested may include: contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information is used to notify winners and award prizes. Additionally, we sometimes share registration information with our co-sponsors. We are not responsible for the use of such information by these or other parties. By participating in our contests, you agree we may use your information for marketing or promotional purposes.

How does String Summit protect my information and my orders?

Data security with online orders.
The purchase pages on String Summit’s website are serviced by TicketFly, 100% secure and certified by GeoTrust. Their ticketing system is embedded in stringsummit.com by using a technology called “iframes,” which is like a website within a website. Since TicketFly is embedded within our site, the secure icon will not show up in your browser unless you click on the GeoTrust icon or right-click on a purchase page – the website within stringsummit.com – and view frame info, where you will see that the site is encrypted and safe. Rest assured that your String Summit transaction is 100% safe and secure.

Physical security of equipment storing personally identifiable information. 
Access to our computer equipment (servers) storing personally identifiable information is restricted to authorized personnel. These personnel have access to this equipment only for administrative purposes.

Employee practices regarding security of personally identifiable information. 
Authorized personnel access users' information records for the sole purpose of system maintenance.

How do I opt out / unsubscribe from email communications?

You may unsubscribe from our email lists by emailing us at questions@stringsummit.com. 
Please provide the email address you used when you created your account. Please allow 2-3 business days for these changes to take effect. String Summit will not transfer your contact information to its marketing partners or to Artists after you have unsubscribed from our email lists. However, if your contact information was previously shared with such third parties, you may still receive email communications from such third parties, because they are not a part of String Summit and therefore are not subject to this privacy policy. If you do not want to receive email communications from these parties, you should also contact them directly to advise them of your preferences.

How do we use cookies and web beacons?

Cookies.
We use cookies — a small amount of data, often containing an anonymous unique identifier, sent from our computers and stored on your computer system. We set cookies on your computer for a number of purposes, including to: ensure you do not see the same ad repeatedly, deliver content specific to your interests, and save your password so you do not have to re-enter it each time you visit our site.

Web beacons. 
During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We use this information to help personalize your web experience and the emails we send you and to improve our products.

What if I have questions or comments about this policy?
We welcome your questions or comments regarding this privacy statement. Please contact us by email at info@stringsummit.com.